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  • What are Eco-Logical Lures?
    Eco-Logical Lures are premium grade bioplastic fishing lures infused with high quality fish oil. They are 100% plastic-free, non-toxic, biodegradable, and eco-friendly.
  • Are your fishing lures really 100% biodegradable?
    Yes! All of our ingredients are 100% all natural, which means the entire lure is 100% biodegradable.
  • How long do your lures take to fully biodegrade?
    If our lures are lost in the water, they will take about two months to fully biodegrade, which is 999% faster than plastisol made lures.
  • How long do Eco-Logical Lures last while fishing?
    If the bite is slow, you can expect each lure to last for over an hour and a half of continuous casting, depending on conditions, but expect them to last just as long as regular plastic when getting bit and catching fish with our lures. They last long enough to catch fish but quick enough to break down in the environment of the fish’s stomach.
  • Is there any plastic, plastisol, PVC, or phthalates in your lures?
    Nope! All of our lures are made with ZERO plastic, plastisol, PVC, and phthalates. No masks or respirators are needed in making our lures. They are 100% non-toxic for us, the fish, and our environment.
  • What are Eco-Logical Lures made of?
    Our formula is a trade secret. However, we can tell you that it’s a gelatin and glycerol-based bioplastic infused with fish oil and other nutrients to help fish recover after a fight.
  • How are your lures different than other biodegradable lures such as Berkley Gulp?
    One main difference is that our lures do not need to be submerged in a liquid to stay fresh, they just need to be sealed in their bags in a cool, dark place when not in use. Chemically speaking, lures such as Berkley Gulp use synthetic biopolymers such as PVA which need to be frozen in order to solidify.
  • Why should I use Eco-Logical Lures?
    Our lures are good for the environment and they outperform traditional soft plastic lures due to the fish oil we infuse into every lure! Fish sense the this oil before and after they bite, which ensures an explosive strike that is unmatched using traditional soft plastic lures. Eco-Logical Lures are a plastic-free, guilt-free alternative to traditional soft plastic fishing lures that will not harm our environment and wildlife. More importantly, by using our lures we can keep our waters cleaner and plastic free.
  • What is your mission?
    Our mission is to take plastic out fishing lures for good.
  • I’m having trouble with your website…
    If you are having trouble with the website, please make sure the browser you’re using is up to date. Try deleting your cookies and reloading the site again. If you still are experiencing issues, please reach out us at help@ecologicallures.com and provide the following: 1) A detailed explanation of the issue you're having, 2) Screenshots of any error messages you might be experiencing.
  • There is something missing from my order!
    Please contact help@ecologicallures.com with your order number and the item that is missing, and we will get back to you within 24 hours.
  • How do I pay for my order?
    We currently accept Visa and Mastercard. However, we will be adding Apple Pay and PayPal in the very near future.
  • How do I cancel an order?
    If you need to cancel an order, reach out to us at help@ecologicallures.com before the order is fulfilled (usually takes about a day or two to fulfill an order). After an order is fulfilled, you cannot cancel that order. However, you can refuse the package and it will get sent right back to us and we will issue you a refund. If you are eligible for a cancellation (reaching out to us before your package is fulfilled) we will process that for you.
  • How do coupon codes work?
    Upon reaching the checkout screen you will see a designated “Enter Promo Code” text box to insert your coupon code.
  • How long does delivery take?
    Depends on what method of shipping you chose. First Class USPS takes 3-5 days. Priority USPS will take 2-3 days. Expedited is overnight shipping.
  • What are you shipping fees?
    We primarily use USPS to ship and deliver our lures to our customers. We offer 3 different shipping rates: Flat rate $5 (3-5 business days) Priority Mail $8.45 (1-3 business days) Priority Express $23.95 (1-2 business days)
  • What if I am not home for my delivery?
    If you are not home when your package is delivered, it should be left in a safe place. If the delivery fails, the courier will leave a note explaining they attempted the delivery with instructions on how to rearrange an alternate method.
  • My package is marked as delivered, but I haven’t received it.
    Sometimes couriers make mistakes and leave the package at the wrong address so if the package is marked as “delivered” and you don’t see it on your property, check with you surrounding neighbors to see if they have it. If your package was delivered to a place of work, check with your fellow employees to see if they put it somewhere for you. Sometimes the courier will mark the package as delivered before it actually is, so give it about 24 hours before you start looking around for your package. If you are still missing your package, reach out to us at help@ecologicallures.com and we will do what we can to help you out.
  • Is there a way I can track my order?
    After you place your order, we will send you a confirmation email with the tracking number. Check your junk folder if you don’t see this email right away.
  • I received a defective item; can I return it?
    We highly recommend reaching out to us at help@ecologicallures.com in case you received a defective item you purchased directly from us (either from our website) with the following information: 1) Your order number, 2) Which item is damaged, 3) A description, 4) Photographic evidence. All claims must be made within 30 days of your purchase.
  • Can I return an order?
    If the product you received does not live up to your expectations, reach out to us at help@ecologicallures.com. All returns must be made within 30 days since the order was purchased. Customer will pay for return shipping cost. We are still in our infancy as a business, so we just humbly ask that you fill out a very short feedback survey so that we can make our lures the absolute best on the market. After the short survey has been completed and the return package received, we will issue you a full refund. After all, it takes a community to make conservation a reality!
  • How do refunds work?
    All refunds are to be made to the account used to pay for your original order. If we're unable to refund directly to your account, store credit will be issued, or replacement will be sent out.
  • You sent me the wrong item.
    In the unlikely scenario we shipped you the wrong item, please reach out to us immediately at help@ecologicallures.com with the following information: 1) Your order number, 2) The name of the item you did not receive, 3) The name of the item you received in its place, 4) A photograph of the item you have received. After we have received and looked over this information, we will send you the right product.
  • What is your Privacy Policy?
    Eco-Logical Lures is committed to protecting your personal information and your right to privacy. Period. This policy explains what information we collect when you use Eco-Logical Lures’ website and mobile site. It also has information about how we store and use that information. Our aim is not just to comply with privacy law. It’s to earn your trust too. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information please contact us at help@ecologicallures.com. TABLE OF CONTENTS (Updated 8/22/2022) What information do we collect? We collect personal information that you voluntarily provide to us when you sign up for our Eco-Logical Lures News & Updates, when you purchase our products through our Eco-Logical Lures website/mobile site or otherwise when you contact us via help@ecologicallures.com. Personal information provided by you includes first and last names, email addresses, mailing addresses, phone numbers All personal information that you provide to us must be correct, current and complete, and you must notify us of any changes to your personal information. We also collect comments (including from Eco-Logical Lures social media accounts), testimonials, feedback, product reviews, recommendations, and pictures/videos (with consent from the user/customer). 2. How do we use your information? We use the information you provide to us for purposes based on legitimate business interests, the fulfillment of our contracts/orders with you, compliance with our legal obligations, and/or your consent. We use the information to make our products the absolute best on the market and services work as best as possible. We follow industry standards on information security management to safeguard sensitive information, such as financial information and personal information entrusted to us. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information. We use the information we collect or receive: To enforce our policies for business purposes, to comply with legal and regulatory requirements. To fulfill and manage orders, payments, returns made through the Website or direct email communications with Customer Service (help@ecologicallures.com). To deliver and facilitate delivery of products to the customer/you. To respond to user inquiries or offer support to solve any potential issues you may have with our products. To send you marketing and promotional communications via Eco-Logical Lures News & Updates. To post testimonials on our Website and social media accounts (Instagram, Facebook, TikTok, & YouTube). Prior to posting a testimonial/pictures/video, we will obtain your consent to use your name and the content of the testimonial/picture/video. If you wish to update, or delete your testimonial, please contact us at help@ecologicallures.com and be sure to include your name, testimonial location, and contact information. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our products, marketing and your experience. 3. Will your information be shared with anyone? We do not sell your information to third parties. We only share information with your consent, to comply with laws, to protect your rights, to fulfill business obligations. We may process or share your data that we hold based on the following legal basis: Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose. Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. Order Fulfillment: We may process your personal information to fulfill the order you have placed through our website. Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved. 4. How do we keep your information safe? Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. Your credit card information will not be stored. 5. Do we make updates to this notice? Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update our policies from time to time. The updated version will be indicated by “Updated” date and the updated version will be effective as soon as it is accessible. If we make any changes, we will notify you by email. We encourage you to review the privacy policy frequently to be informed on how we are protecting your information. If you have any questions or concerns about our privacy policy, reach out to us at help@ecologicallures.com.
  • What is your Shipping Policy?
    Eco-Logical Lures currently ship our products within USA only. However, we hope to ship internationally in the near future. We primarily use USPS service to deliver our products to our customers. We offer 3 different shipping services: Flat rate $5 (3-5 business days) Priority Mail $8.45 (1-3 business days) Priority Express $23.95 (1-2 business days) Once your order has been fulfilled (shipped) on our end, you will receive a shipping email notification that will include your USPS tracking number. As well as, a delivery email notification once your package has been delivered. If you have any questions or concerns regarding our Shipping Policy, please email us at help@ecologicallures.com.
  • What is your Return & Refund Policy?
    If the product you received does not live up to your expectations, reach out to us at help@ecologicallures.com. We are still in our infancy as a business, so we just humbly ask that you fill out a very short feedback form so that we can make our lures the absolute best on the market. Customer pays for return shipping cost. After feedback form has been completed and the return package received, we will issue you a full refund. After all, it takes a community to make conservation a reality! All claims must be made within 30 days since the order was placed Please fill out short feedback survey to help us improve our product/business Customer pays for return shipping cost. Your refund will be made to the account the order was charged with; and you will see that reflected in your account within 3-5 business days. Any questions or concerns about our Returns & Refund Policy, please email us at help@ecologicallures.com.
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